Nexolivy / Information
Shipping Policy
United States shipping · All rates below are in USD. Last updated: October 28, 2026.
Where we deliver
We currently accept delivery orders for the United States only. Available destinations and methods are confirmed at checkout for the address entered. We do not represent the United States as our business location or guarantee delivery to every special address. Contact us before ordering if checkout does not offer your destination.
Shipping rates
| Method | Discounted merchandise subtotal | Shipping charge |
|---|---|---|
| Standard | Below $50.00 | $5.99 |
| Standard | $50.00 or more | Free |
| Expedited | Any eligible order subtotal | $7.99 |
The standard free-shipping threshold uses the merchandise subtotal after discounts, before shipping and any applicable taxes. Expedited shipping is a separate paid option and does not become free at the standard threshold. The final charge is shown before you submit the order.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
Business days exclude weekends and public holidays relevant to order handling or the carrier. These are planning estimates rather than guaranteed delivery dates. Order preparation begins after order/payment confirmation, subject to needed information. Carrier transport begins only after dispatch. The 15-25 business day combined standard window is the sum of the two stages; the transport estimate is not the total time from purchase.
Expedited orders
The expedited fee is $7.99. Expedited transport does not remove the preparation stage. We do not promise an expedited arrival date that has not been confirmed for your order. Check the delivery information available at checkout or contact customer care before ordering if timing is essential.
Confirmation and tracking
Keep your order confirmation. When dispatch and tracking information are available, they will be sent using the contact details supplied with the order. Carrier scans can take time to appear; a label or tracking number alone does not prove the parcel has begun moving. Use the carrier link in your dispatch notification or the order-status link from your confirmation.
Address corrections and cancellations
Check your delivery address before payment. Email service@nexolivy.com as soon as possible with your order number and the correction or cancellation requested. Changes are not guaranteed after processing starts and cannot be promised after dispatch. We will explain available options rather than treating a request as an automatic cancellation.
Delays, missing parcels and damage
Weather, carrier disruption, holidays, customs or incomplete information may extend a planning window. Contact us if the combined standard window has passed, tracking appears stalled or a parcel is marked delivered but cannot be located. Check the delivery location and any household acceptance first. We will review tracking and work with the carrier where possible. For damaged or incorrect items, retain packaging where practical and send photos with your order number. Solutions depend on the facts and applicable consumer rights; carrier issues do not automatically remove your statutory protections.
Taxes, duties and separate shipments
Any taxes collected at checkout will be shown there. If customs or import charges apply and are not collected at checkout, they may be assessed by the relevant authority; we do not guarantee duty-free treatment. If an order needs separate parcels, follow each dispatch notice. Contact us about any extra charge or unexpected delivery notice before paying an unfamiliar request.
Returns after delivery
Eligible return requests can be made within 30 days of delivery. See our Return Policy for the process, return postage responsibilities and refund timing.
Contact Nexolivy
Yancheng Qingzhirun Department Store Trading Co., Ltd.
Owner: Li Hongjiao
Shop 120, Building 1, Jindong Plaza, No. 19 Hailing South Road, Dongtai City, Yancheng City, Jiangsu Province, China
Email: service@nexolivy.com