Nexolivy / Information
Order Changes & Cancellations
Send changes as soon as possible after ordering.
What to send
Email service@nexolivy.com with your order number, checkout email and the exact change requested. For address changes, provide the complete corrected delivery address. Do not send payment card details.
Before preparation and dispatch
We will check whether the order can still be changed or cancelled. A request is not an automatic confirmation. Once preparation has progressed or a parcel has been dispatched, changes may no longer be possible. We will explain available options.
Payments, price differences and refunds
We will confirm any necessary price difference or replacement order arrangements. Approved refunds are returned to the original payment method; bank posting time is separate. Do not create a duplicate order solely because a confirmation email is delayed—contact us first.
After delivery
If cancellation is no longer possible, the Return Policy explains eligible return requests within 30 days of delivery. Mandatory legal cancellation or consumer rights are not reduced by this page.
Contact Nexolivy
Yancheng Qingzhirun Department Store Trading Co., Ltd.
Owner: Li Hongjiao
Shop 120, Building 1, Jindong Plaza, No. 19 Hailing South Road, Dongtai City, Yancheng City, Jiangsu Province, China
Email: service@nexolivy.com