The contents vary by product. Depending on the design, a tea set may include:

• Teapot
• Tea cups
• Tea tray
• Tea strainer
• Serving pitcher
• Lid
• Other matching accessories

Please refer to the individual product page for the exact package contents.

Yes. Our ceramic tea sets are designed for everyday tea drinking, family gatherings, entertaining guests, tea rooms, and special occasions.

Please follow the care instructions provided for each product.

Availability depends on the collection and product. Some items may be sold individually, while others are only available as complete sets.

Please check the relevant product page for current options.

Not always. Ceramic products may naturally show slight differences in:

• Glaze tone
• Color
• Texture
• Speckling
• Shape
• Pattern placement
• Dimensions

These small variations are part of the natural character of ceramic production and do not necessarily indicate a defect.

Product appearance may vary slightly because of lighting conditions, screen settings, glaze characteristics, production batches, and hand-finishing processes.

We make every effort to represent product colors and details accurately.

Minor glaze marks, color variation, speckling, or handmade characteristics may occur during ceramic production.

These natural characteristics generally do not affect normal use.

Capacity varies by product. Please refer to the individual product page for the specific volume and dimensions.

Cup size varies by collection and design. Some cups are designed for smaller traditional tea servings, while others have larger capacities for everyday use.

Please check the dimensions before purchasing.

This depends on the number of cups included and the capacity of the teapot. Please review the package contents and product specifications to choose the most suitable set.

Most ceramic teaware is designed for hot beverages, but temperature resistance varies by product.

To reduce the risk of thermal shock, avoid exposing ceramic products to sudden extreme temperature changes. Please follow the specific care instructions for your product.

Thermal shock occurs when ceramic experiences a rapid temperature change. For example, placing a very cold ceramic piece directly into extremely hot water may increase the risk of cracking.

Allow ceramic products to adjust gradually between temperature changes.

Handles and lids may become warm or hot during use. Always handle hot teaware carefully and use appropriate protection where necessary.

Dishwasher suitability varies by product. Some ceramic products may be dishwasher-safe, while decorative finishes, hand-painted details, metallic accents, or delicate components may require hand washing.

Please refer to the specific product care instructions.

Microwave suitability depends on the product. Do not microwave products with metallic decoration, gold or silver detailing, or other microwave-incompatible components.

Please check the individual product page before microwave use.

Unless specifically stated otherwise, ceramic teapots should not be placed directly on:

• Gas burners
• Electric stovetops
• Induction cooktops
• Open flames

Use a kettle or other suitable appliance to heat water separately.

For regular cleaning, we recommend warm water, mild detergent, and a soft sponge or cloth.

Avoid metal brushes, abrasive scrubbers, strong acidic cleaners, strong alkaline cleaners, and highly corrosive chemicals, as these may damage the glaze or decorative finish.

Tea stains can often be reduced by soaking the item in warm water and gently cleaning it with a soft sponge and mild detergent.

Avoid aggressive scrubbing that could damage the ceramic surface.

Yes. Allowing ceramic teaware to dry thoroughly before storage can help keep it clean and ready for the next use.

Some products include a built-in or removable tea strainer, while others do not. Please check the product description for exact details.

Rinse the strainer after use and remove remaining tea leaves. For removable strainers, wash with warm water and mild detergent where appropriate.

Replacement accessory availability depends on the product and current inventory. Please contact Customer Care for assistance.

Discontinue use if a product develops significant cracks, sharp chips, broken edges, or structural damage.

Damaged ceramic products may no longer be suitable for safe beverage use.

Ceramic products can break if dropped. Children should use ceramic teaware only with appropriate adult supervision.

Yes. We recommend checking the product before each use, especially after accidental impact or dropping.

If you need to change or cancel an order, please contact our Customer Care team as soon as possible.

Once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

Please contact us as soon as possible with your order number and the correct shipping address.

Once the order has been processed or dispatched, we cannot guarantee that the address can be changed. Customers are responsible for providing accurate shipping information at checkout.

Delivery times vary depending on destination, shipping method, and order processing. Please refer to our Shipping Policy for estimated processing and delivery times.

When tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time for the carrier's tracking system to update.

Delivery may occasionally be affected by carrier delays, weather conditions, holidays, customs processing, or local delivery disruptions.

If your tracking information has not updated for an extended period, please contact Customer Care.

Because ceramic products are fragile, we use protective packaging appropriate to the product and shipment. Packaging methods may vary depending on the size, shape, and number of ceramic pieces.

Some products may include presentation or gift-style packaging. Please refer to the individual product page to confirm whether gift packaging is included.

Packaging may occasionally be updated due to production, logistics, or availability. The protective packaging you receive may therefore differ slightly from images shown online.

Please inspect your order shortly after delivery. If any item arrives cracked, broken, chipped, or significantly damaged, contact us and provide:

• Your order number
• Photos of the damaged item
• Photos showing the packaging
• A brief description of the issue

Because ceramic products are fragile, keeping the original packaging until the issue is reviewed may help us evaluate the situation.

Please photograph the damaged piece as well as the complete set and packaging. Our Customer Care team will review the information and provide an appropriate solution according to our store policies.

Please contact us with your order number and clear photos of the item received. Once verified, we will assist you with the next steps.

Eligible products may be returned within 30 days of delivery, subject to our Refund Policy.

Returned items generally must be unused, clean, undamaged, complete, in resalable condition, returned with included accessories, and returned with original packaging where reasonably possible.

Please contact us before sending a return.

Used products may not qualify for a standard return unless there is a verified product defect or another applicable reason under our Refund Policy.

Opened products may still be eligible for return if they remain unused, undamaged, complete, and otherwise meet our return conditions.

Please contact Customer Care before returning the product.

Once an eligible return has been received and inspected, approved refunds will generally be issued to the original payment method.

Actual processing times may vary depending on your bank or payment provider.

Original shipping fees and return shipping costs may not be refundable unless otherwise required by applicable law or the return results from an error on our part.

Refunds are generally issued to the original payment method used for the order.

Payments are processed using the payment systems and security technologies provided by our e-commerce platform and payment service providers.

Available payment methods will be displayed at checkout.

Payment is generally authorized or collected when your order is placed, depending on the payment method selected.

Unless otherwise stated, promotional codes generally cannot be combined. Certain products, collections, or promotional events may be excluded.

Discount codes generally must be entered before checkout is completed and may not be applied retroactively.