Privacy Policy

Who is responsible

Yancheng Qingzhirun Department Store Trading Co., Ltd. operates Nexolivy at nexolivy.com and is responsible for the personal information handled for our store purposes. Contact details appear below. Shopify hosts our commerce platform and also processes certain information for its own purposes as described in its Consumer Privacy Policy.

Information and sources

• Information you provide: name, email, delivery and billing details, order information, account details and messages.
• Transaction and payment-status information supplied through payment providers. Do not send full card details through our support channels.
• Device, browser, network, cookie and usage information generated when you use the storefront.
• Information from commerce, delivery and support providers needed to process an order or resolve a request.

Why we use information

We use information to process payments and orders, arrange shipping, provide account and customer support, handle returns, protect against misuse, maintain the website and meet tax, accounting and legal obligations. Where marketing is offered, we use preferences and permissions required for that channel. Depending on applicable law, processing may be needed for a contract, a legal obligation, legitimate business interests or consent. Consent can be withdrawn where it is the basis for processing.

Sharing and service providers

Information necessary for their tasks may be shared with Shopify, payment processors, carriers, hosting and technical providers, and support or professional advisers. We may disclose information when lawfully required, to protect rights and security, or as part of a business transfer subject to applicable protections. We do not describe unverified advertising integrations as installed. If optional analytics or advertising features are used, their collection is subject to the actual settings, applicable consent and privacy controls.

AppLovin advertising and data sharing

We plan to use AppLovin Corporation (including its Axon advertising services) for advertising measurement and optimization. No AppLovin Pixel has been installed as part of this store setup. The following describes the processing that may apply when an AppLovin pixel, script or supported integration is enabled, subject to the actual configuration, applicable consent and privacy choices.

AppLovin may collect or receive browser and device information, IP address, cookie or other identifiers, pages viewed, product interactions and transaction events, such as a cart action or purchase and its value. Where a supported matching feature is enabled and lawfully permitted, contact identifiers such as an email address or phone number may also be shared, including in hashed form. Hashing does not necessarily make information anonymous.

Information may be used to attribute conversions, measure campaign performance, deliver or personalize advertising, improve advertising systems and prevent misuse. AppLovin may process information with service providers, affiliates and advertising or measurement partners as described in its policy. Certain advertising disclosures may constitute a “sale” or “sharing” of personal information, or targeted advertising, under applicable U.S. state privacy laws.

You can use our cookie preferences and Privacy Choices to manage available options or email service@nexolivy.com to make a privacy request. Applicable opt-out and browser privacy signals must be respected. Optional AppLovin processing must not begin before any consent legally required for it. Sensitive information and children’s data must not be sent to AppLovin.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

Cookies and marketing choices

Cookies and similar technologies support functions such as a cart, checkout, preferences and site operation. Optional analytics or marketing processing depends on the tools and settings in use and the rules that apply to you. Use available cookie controls to accept, reject or manage optional categories. Essential functions may remain active. Browser controls can also remove or restrict cookies, although this may affect functionality. Use an email unsubscribe link or email us to stop marketing; necessary order messages may still be sent.

Retention, security and international processing

We keep information only as long as needed for the purposes described, including order support, accounting, legal obligations and dispute handling, then delete or de-identify it as appropriate. We apply reasonable safeguards, but no system is perfectly secure. Shopify and service providers may process information in countries different from yours. Where legally required, appropriate transfer safeguards are used. Do not send sensitive credentials through ordinary email.

Your rights and requests

Depending on your location, you may request access, correction, deletion, portability, restriction, an objection to processing, withdrawal of consent, or an opt-out of certain sharing or targeted advertising. Send requests to service@nexolivy.com or use Privacy Choices. We may reasonably verify identity and an agent’s authority, and respond within the period required by applicable law. Rights can have lawful exceptions. We do not discriminate for exercising a protected right. Where applicable, you can appeal a decision by contacting us or complain to a competent authority.

Global privacy signals and Shopify

Where recognized and required by applicable law, applicable browser privacy signals will be handled through supported platform controls. Store choices and Shopify’s own processing can be separate. For Shopify-related information and rights, visit the Shopify Privacy Portal.

Children and changes

This storefront is intended for customers legally able to shop, rather than collecting information from children. If you believe a child supplied personal information, contact us so we can review deletion and other appropriate steps. We may update this policy for changes to practices or law; the revised date appears above, with any further notice required by law.