Nexolivy / Information
Contact Us
Tell us what you need help with. We will use your message to help with your request.
Email customer care
service@nexolivy.com is the contact channel for product selection, order changes, shipping questions and returns. Include your order number if you have one, the product name and a brief explanation. Do not email payment card numbers, passwords or identity documents unless a secure, necessary verification process is specifically arranged.
Choose the right starting point
| Your question | What helps us respond |
|---|---|
| Choosing a clip | Product name and the style or hair section you have in mind |
| Order or delivery | Order number and the concern shown in tracking |
| Damaged or incorrect item | Order number and clear photos of item and packaging |
| Return request | Order number, delivery date and reason for return |
| Privacy or accessibility | Describe the request and the page or service involved |
Returns and address information
Please request return instructions by email before posting anything. Our company address below is also the default return address. It is not a walk-in retail store or a verified local warehouse. Read the Return Policy before sending an item.
Send a message
Use the contact form below or email us directly. Required fields are marked. We do not publish a telephone number or fixed support hours that have not been provided.
Contact Nexolivy
Yancheng Qingzhirun Department Store Trading Co., Ltd.
Owner: Li Hongjiao
Shop 120, Building 1, Jindong Plaza, No. 19 Hailing South Road, Dongtai City, Yancheng City, Jiangsu Province, China
Email: service@nexolivy.com